Order Satisfaction Survey Results

Each customer is emailed an invitation to complete this survey seven days after their order has shipped. Survey began April 26, 2006

How would you rate the product itself?   4,176 responses

Excellent	3,416 (81.8%)
Good	701 (16.8%)
Acceptable	44 (1.1%)
Unacceptable	15 (0.4%)

Quality of the decoration? (Imprint/Embroidery)   4,172 responses

Excellent	3,420 (82%)
Good	570 (13.7%)
Acceptable	33 (0.8%)
Unacceptable	12 (0.3%)
Not Applicable	137 (3.3%)

Quality of the artwork?   4,155 responses

Excellent	3,465 (83.4%)
Good	517 (12.4%)
Acceptable	29 (0.7%)
Unacceptable	4 (0.1%)
Not Applicable	140 (3.4%)

Packaging and organization of your order?   4,154 responses

Excellent	3,471 (83.6%)
Good	612 (14.7%)
Acceptable	54 (1.3%)
Unacceptable	7 (0.2%)
Not Applicable	10 (0.2%)

Shipping and delivery of your order?   4,160 responses

Excellent	3,549 (85.3%)
Good	490 (11.8%)
Acceptable	58 (1.4%)
Unacceptable	38 (0.9%)
Not Applicable	25 (0.6%)

How would you rate the overall experience?   4,159 responses

Excellent	3,565 (85.7%)
Good	530 (12.7%)
Acceptable	47 (1.1%)
Unacceptable	17 (0.4%)

Would you buy from us again?   4,159 responses

Yes	4,136 (99.4%)
No	23 (0.6%)

Would you recommend us to a friend or colleague?   4,147 responses

Yes	4,125 (99.5%)
No	22 (0.5%)

We'll let our customers speak for us.

Each survey respondent could also write whatever they wanted to share with future visitors to the site about their experience with GetYourShirts.com.

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